Technical Support

  • 24/7 phone access to Support Center for reporting issues (issues may also be reported via email at
  • Remote technical support between 8am – 5pm weekdays Pacific Time (excludes major US holidays).
  • Access to software and firmware updates (as released).
  • *FRUs and repairs available for an additional fee.

*FRUs – Field Replaceable Units: includes power supplies, fan assemblies, and transceivers.

System Support Archive

For the most recent documentation related to XKL products please see the dedicated page of the product. If you are an existing customer seeking previous releases please see below.