Support

Standard Warranty

First five years is included and covers;

  • 24/7 phone access to support center for reporting issues (issues may also be reported via email support@xkl.com).
  • Technical response between 8:00 am – 5:00 pm week days Pacific Time (excludes major US holidays).
  • Replacement or repair of defective hardware.
  • 24/7 access to software firmware upgrades (as released).
  • Spare FRUs available for purchase

Expanded Warranty

In addition to the standard warranty, available for years one through five (for an additional cost), the expanded warranty also covers;

  • Technical response 24/7/365 (may take up to 4 hours for level 2 analysis and response).
  • Next day shipment of hardware to most US destinations.
  • Second day shipment of hardware to most other worldwide destinations.

Standard Support

For years six through ten, the following support is available;

  • 24/7 phone access to support center for reporting issues (issues may also be reported via email at support@xkl.com).Technical response between 8am and 5pm weekdays Pacific Time (excludes major US holidays).
  • Technical response between 8am and 5pm weekdays Pacific Time (excludes major US holidays).
  • 24/7 access to software and firmware updates (as released).
  • *FRUs and repairs available for an extra cost.

*FRUs – Field Replaceable Units: includes power supplies, fan assemblies, and lasers.

Contact us for more information