We provide 2 levels of Warranty Support as well as Technical Support. Contact us today to get started

Standard Warranty

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First five years is included and covers;

  • 24/7 phone access to Support Center for reporting issues (issues may also be reported via email support@xkl.com).
  • Remote technical support between 8:00 am – 5:00 pm weekdays, Pacific Time (excludes major US holidays).
  • Replacement or repair of defective hardware.
  • Access to software firmware upgrades (as released).

Expanded Warranty

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In addition to the standard warranty coverage for years one through five, the expanded warranty can be offered at a fee and includes the following additional coverages;

  • Remote technical support 24/7/365 (may take up to 4 hours for Level 2 analysis and response).
  • Next day shipment of hardware to most US destinations.
  • Second day shipment of hardware to most other destinations outside the US.

Technical Support

XKL Support

For years six through ten, the following support is available;

  • 24/7 phone access to Support Center for reporting issues (issues may also be reported via email at support@xkl.com).
  • Remote technical support between 8am – 5pm weekdays Pacific Time (excludes major US holidays).
  • Access to software and firmware updates (as released).
  • *FRUs and repairs available for an additional fee.
 

*FRUs – Field Replaceable Units: includes power supplies, fan assemblies, and lasers.

XKL Partnership Program

Technical Documents