XKL customer support
Although XKL is confident in our systems' extraordinary ease of use, we understand that having an experienced vendor partner on-site can often be useful. XKL is dedicated to quickly sending talented field engineers to your location.
XKL designs products from day one for continuous operation and consistent performance throughout their lifespan. However, while unlikely, we do recognize that failures may occur. In addition to architectural decisions which minimize the collateral disruptions of such failures, XKL provides fast delivery service of replacement modules and systems as well as comprehensive issue investigation.
XKL has developed easy-to-use documentation to reflect the industry standard nature of our network components. If you're familiar with a typical router, the documentation helps you translate that knowledge into efficient operation of XKL systems.
XKL offers a full complement of remote or local training options. Led by XKL engineers, these training sessions give your staff the opportunity to learn how to easily deploy and manage XKL solutions by leveraging their current knowledge of industry standard network management techniques.