XKL customer support
24/7 Technical Assistance
When a client receives phone assistance from XKL, that client speaks with experienced engineers who have had a hand in the development of the very system they are supporting. Issues are addressed quickly with minimal overhead.
On-site Engineers
Although XKL is confident in our systems' extraordinary ease of use, we understand that having an experienced vendor partner on-site can often be useful. XKL is dedicated to quickly sending talented field engineers to your location.
Rapid Replacement
XKL designs products from day one for continuous operation and consistent performance throughout their lifespan. However, while unlikely, we do recognize that failures may occur. In addition to architectural decisions which minimize the collateral disruptions of such failures, XKL provides fast delivery service of replacement modules and systems as well as comprehensive issue investigation.
Documentation
XKL has developed easy-to-use documentation to reflect the industry standard nature of our network components. If you're familiar with a typical router, the documentation helps you translate that knowledge into efficient operation of XKL systems.
Training
XKL offers a full complement of remote or local training options. Led by XKL engineers, these training sessions give your staff the opportunity to learn how to easily deploy and manage XKL solutions by leveraging their current knowledge of industry standard network management techniques.
