Customer Support

Multiple Avenues of Support for our Customers

24 x 7

Technical Assistance

When a client receives phone assistance from XKL, that client speaks with experienced engineers who have had a hand in the development of the very system they are supporting. Issues are addressed quickly with minimal overhead.

Rapid Replacement

In the event of a major catastrophe

XKL designs products from day one for continuous operation and consistent performance throughout their lifespan. However, while unlikely, we do recognize that failures may occur. In addition to architectural decisions which minimize the collateral disruptions of such failures, XKL provides fast delivery service of replacement modules and systems as well as comprehensive issue investigation.

On-Site

XKL Engineers Troubleshoot Your Issues

Although XKL is confident in our systems’ extraordinary ease of use, we understand that having an experienced vendor partner on-site can often be useful. XKL is dedicated to quickly sending talented field engineers to your location.

Documentation

Release Notes and User Guides

XKL has developed easy-to-use documentation to reflect the industry standard nature of our network components. If you’re familiar with a typical router, the documentation helps you translate that knowledge into efficient operation of XKL systems.